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Support: support@cookstop.com 

                    General Information:   

  1.     How to Use Your CookStop

  2.     CookStop Product Warranty

  3.     CookStop Product Review

  4.     CookStop Product Selection Guide

  5.     CookStop Product Return Policy



                    Installation Guides

  1.     Stove Controller Installation Guide

  2.     Power Unit Installation Guide (Direct Wire)

  3.     Power Unit Installation Guide (Smart Sockets)

  4.     Power Unit Installation Guide (Plug in Modules)

  5.     CookStop In-Wall Wiring Diagram.pdf

Home     Products    Buy    Contact     About     Support

Stovetop Fire Prevention

  1. 1.Does CookStopTM work with gas stoves? 

Not at this time.


  1. 2.How does CookStopTM work? 

CookStopTM uses a motion-sensor to monitor movement in the cooking area.  The absence of motion (i.e.: the person cooking leaves the kitchen) starts a countdown called AUTO time.  AUTO time shuts off power to the range if no one returns. It is set at the factory for 5 minutes but can be programmed, like many other settings, by using the Security Key.


  1. 3.What if I want to bake bread in the oven, or simmer something for an extended period?  I don’t want to come back into the kitchen every 5 minutes.

A function called HOLD can be enabled to allow an extended time away from the range during baking or cooking.  HOLD time can be set to any increment of minutes. However, it is highly recommended that this time not exceed 30 minutes for safety purposes.  Once the HOLD time expires, CookStopTM automatically reverts back to the programmed AUTO time.– see Common Set Up Tasks for directions on how to program both HOLD and AUTO time.


  1. 4.Once the settings are configured, can my [mother/father/tenant/child] change them back?

CookStopTM was designed so that settings can be locked and tamper-proof.  Settings are made using the secure key and cannot be changed without the key itself.  A situation in which a locked setting would be used is when an elderly person is having trouble remembering to turn the stove off.  Alternatively, CookStopTM can be programmed so that the user can make changes to certain settings without the key but not to all of the settings. This is useful if a user needs to control the HOLD time while cooking.


  1. 5.I don’t want to be limited to the factory default of only having 5 minutes away from the range while cooking.

CookStop’sTM AUTO time can be increased or decreased. However, it is strongly recommended not to set AUTO time for longer than 8 or 10 minutes for safety purposes.  In fact, many caregivers choose to reduce the time away from the stove to between 1 and 3 minutes.

Warning: If someone is cooking with oil or grease and it is very hot or near the flash-point, a fire can start within seconds.  The only way to prevent oil-fires is by being in attendance and paying attention throughout the entire cooking process. 


  1. 6.Can the range burners and the oven be controlled separately? 

No. Currently, CookStopTM controls the burners and oven on the same timer.


  1. 7.Is CookStopTM easy to install? 

Yes, the two most common kits are plug installations.  Out of the box, CookStopTM has the main settings programmed and no additional configuration is needed.


  1. 8.Do I need an electrician? 

Installing CookStopTM does not require an electrician for the plug-in kits which are the most common kits. These kits are used with most slide-in ranges.  CookStopTM also supports installations with built in appliances, such as separate cook tops and oven.  For these separate appliances CookStopTM should be installed by an electrician or trained appliance installer.


  1. 9.What is the size of the box that goes behind the stove? 

The plug power unit is approximately 4 ½”X 5 ½” X 2 ½” and will plug directly into the 220 Volt wall outlet behind the range.  The range’s own electric cable plugs into the front of this unit.

The plug power unit generally fits into the recess at the back of the stove when the stove is pushed back to the wall during installation.  It is frequently acceptable to have an inch or two of space between the stove and the wall.  However, if the wall outlet is installed high on the wall, this may prevent the stove from getting close enough to the wall.  In this case it may either warrant moving the outlet lower (generally an electrician’s job) or using an alternative CookStopTM power unit such as a direct wire or corded power unit.


  1. 10.Are there batteries? 

CookStopTM does not use batteries.  If there is a power outage, your programmed settings are restored with the power.  For the clock, a capacitor will hold the time and date for approximately 5 - 7 days.  See the Common Set Up Tasks for setting the time and date.


  1. 11.I am concerned that my tenants will resist management putting any limitations whatsoever on their cooking activity. 

We understand. It is important to remember that unattended cooking is the number one cause of home-fires.

CookStopTM was developed for the safety of your loved ones, your neighbors and your tenants.

We find several strategies useful in determining when to install CookStopTM:

    1. A.There are loved ones, or tenants, who have incidences while cooking - near-fires, fires, or smoke-outs - who need CookStopTM now.  Installing CookStopTM can prevent the need to relocate them to a higher and more expensive level of care.

    2. B.Some multi-property owners have CookStopTM installed when tenants move out, and it is then in place when the new tenant moves in.

    3. C.Mindful of the serious danger of unattended cooking fires, many organizations require that all tenants have CookStopTM installed; just as they do smoke detectors, for example.

    4. D.Having recently had a serious fire incident, organizations wish to prevent its reoccurrence and reassure worried tenants.  Besides the potential loss of life and property, a fire will cause deep anxiety among neighboring tenants, especially the elderly.

  1. CookStopTM is not a luxury timer – it is a fire safety device.  Many see that helping save lives and property outwieghs a small level of inconvenience while people get accustomed to its presence.


  1. 12.We have installed hood suppression systems/ smoke alarms/sprinklers in all of our kitchens.  Why do we need CookStopTM too? 

First, it is excellent that you have these already in place.  The difference between our system and others is that CookStopTM is a proactive system that can prevent unattended fires from starting in the first place.  Reactive systems are designed to respond only after a potentially dangerous event (smoke, flames, etc.) is already underway.  Our recommendation would be to use both types of systems which provide security benefits from multiple levels of protection.  Safety devices like smoke alarms, sprinklers and fire extinguishers are all useful in preventing damage to property and life. 


  1. 13.What kind of cleaning or maintenance is required to keep CookStopTM operating correctly? 

Virtually no maintenance is required for CookStopTM other than perhaps wiping it occasionally with a damp cloth.  If power is absent for more than one week (as in storing the unit prior to installation), the clock may need to be reset using the secure key provided. 

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Videos

Watch a series of videos to help you set up your CookStop in your home.

How To:

http://www.youtube.com/watch?v=5CUb4wQg0Zg

Set Auto Time  

Set Hold Timehttp://www.youtube.com/watch?v=wvg8wb3lVW0
Set Lockout Periodshttp://www.youtube.com/watch?v=JMglpRiTvI8
Set Date and Timehttp://www.youtube.com/watch?v=TUxbhZniLSc
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Support Topics

           Feature Configuration Guides:

  1.     Common Setup Tasks

  2.     Administration Summary Card

  3.     Configuration Examples for Senior Housing

  4.     Configuration Examples for Student Housing


                    Videos:

  1.     What Is In The Box

  2.     General Introduction To CookStop (coming soon)

Frequently Asked Questions

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Support